This Privacy Policy explains what personal data PixelForge collects, how and why we use it, how it is protected, how long it may be kept, and what rights you may have regarding your personal data.
PixelForge is operated by Pixel Forge Team.
1. Information We Collect
The information we collect depends on which PixelForge features and services you use.
Account information. We may store information associated with your PixelForge account, including your username, email address, account creation date, account status, account settings and login-related information.
Passwords are not stored in a readable form.
Game information. We may store information generated through gameplay, including your player ID, game progress, worlds, inventory, items, currencies, achievements, statistics and other game-related data.
Discord information. If you connect a Discord account to PixelForge, we may receive information such as your Discord user ID, username, display name, avatar and account connection status.
Steam information. If you use Steam-related features, we may process information such as your SteamID64, Steam display name, account connection status and achievement information.
Support information. If you contact PixelForge support, submit a report or make an appeal, we may store the information you provide, including messages, attachments, ticket information, timestamps and support history.
Application information. If you submit an application for a PixelForge staff or moderator role, we may store your application answers, application status, requirement checks, review history and information needed to process the application.
Moderation information. We may store warnings, suspensions, bans, reports, appeals and other information related to moderation actions or suspected violations of PixelForge rules.
Technical information. When you access PixelForge services, we may automatically process technical information such as your IP address, browser information, device or operating system information, login records, request logs, security logs and error logs.
2. How We Collect Information
Some information is provided directly by you, for example when you create an account, contact support, submit an application, send a report or connect a third-party account.
Other information is generated automatically when you use PixelForge, such as gameplay information, login records, security events and technical logs.
We may also receive limited information from services you choose to connect to PixelForge, including Discord and Steam.
3. How We Use Information
We use personal data only where it is necessary for operating, maintaining, protecting or improving PixelForge and its related services.
This may include managing accounts, authenticating users, maintaining login sessions, saving game progress, processing support requests, processing applications, providing connected Discord or Steam features, enforcing rules and protecting users and PixelForge systems.
Information may also be used to investigate reports, security incidents, suspicious activity, cheating, exploiting, spam, fraud, harassment, ban evasion or other misuse of PixelForge services.
4. Legal Basis For Processing
Where applicable under data protection law, personal data may be processed because it is necessary to provide PixelForge services, because PixelForge has a legitimate interest in operating and protecting its services, because processing is required by law, or because you have provided consent.
Where processing is based on consent, you may withdraw that consent where applicable.
5. Discord
Connecting a Discord account to PixelForge is optional unless a particular PixelForge feature requires a connected account.
When you connect Discord, PixelForge may receive your Discord user ID and public profile information made available through the connection.
This information may be used for account verification, support, reports, staff applications, moderation and other Discord-related PixelForge features.
If a linked Discord account cannot be changed or removed directly through your account, you may contact PixelForge support for assistance.
Discord is a separate service and handles information according to its own privacy practices.
6. Steam
If you use Steam-related PixelForge features, we may process your SteamID64, Steam display name and other information needed to connect the correct Steam account to PixelForge.
Steam information may be used for account verification, Steam-related login features, achievements and other supported Steam functionality.
Steam is a separate service and handles information according to its own privacy practices.
7. Support, Reports And Appeals
When you contact support, submit a report, make an appeal or request account recovery, we may store the information needed to review and respond to the request.
This may include the contents of the request, account identifiers, attachments, timestamps, staff responses, actions taken and the final status of the request.
Support and moderation records may also be used to prevent abuse, investigate repeated violations and maintain consistent decisions.
8. Staff And Moderator Applications
If you apply for a PixelForge staff or moderator role, we may process the information included in your application and information reasonably necessary to review your eligibility.
Depending on the role, this may include relevant game activity, Discord account information, previous moderation history and application review information.
9. Moderation And Community Safety
PixelForge may keep records relating to warnings, suspensions, bans, reports, appeals and other moderation actions.
These records may be used to enforce PixelForge rules, investigate reports, detect repeated abuse, prevent ban evasion and protect the PixelForge community.
10. Who Can Access Your Information
Access to personal data is limited to authorised PixelForge staff and systems where access is necessary for their responsibilities or for operating PixelForge.
Access may differ depending on staff role and permission level. Staff members should only access personal data where they have a legitimate reason to do so.
11. Third-Party Services
PixelForge may rely on third-party providers for parts of its infrastructure and services.
These may include hosting providers, server providers, database services, email services, security services, Discord and Steam.
These providers may process limited personal data where necessary to provide their services.
12. International Data Transfers
Some third-party service providers may process information outside Finland or the European Economic Area.
Where required by applicable data protection law, appropriate safeguards will be used when personal data is transferred internationally.
13. How Long We Keep Information
Personal data is kept only for as long as reasonably necessary for the purpose for which it was collected or where continued retention is required by law.
Different types of information may have different retention periods.
Certain records may need to be retained for longer where necessary for account security, fraud prevention, moderation history, abuse prevention, account recovery, security investigations, disputes or legal obligations.
Information that is no longer required may be deleted, anonymised or otherwise removed from active systems.
14. Your Privacy Rights
Depending on applicable data protection law, you may have the right to request access to personal data held about you, request correction of inaccurate information, request deletion of eligible data, restrict certain processing, object to certain processing or request data portability.
You may also have the right to withdraw consent where processing is based on your consent.
These rights are not absolute. Certain information may need to be retained or processed where PixelForge has a lawful reason or legal obligation to do so.
15. Access, Correction And Deletion Requests
You may contact PixelForge support to request access to, correction of or deletion of eligible personal data associated with your account.
We may need to verify that you are the account owner before completing a request involving personal data.
Some information may not be deleted immediately if it remains necessary for security, fraud prevention, abuse prevention, moderation records, disputes or legal obligations.
16. Security
PixelForge uses technical and organisational measures designed to protect personal data against unauthorised access, misuse, alteration, loss or destruction.
Passwords are not stored in a readable form.
Access to sensitive systems and personal data may be restricted according to staff roles and technical permissions.
No online service or computer system can guarantee complete security.
17. Sessions And Login Information
PixelForge may use session information to keep users signed in, authenticate requests and protect accounts from unauthorised access.
Login and session information may also be used to investigate suspicious activity or security incidents.
18. Logs And Security Monitoring
PixelForge may generate technical, security, login, moderation and activity logs when its services are used.
Logs may be used to diagnose technical problems, investigate suspicious activity, detect cheating or abuse, prevent fraud, enforce rules and protect PixelForge systems.
19. Age-Related Information
Certain PixelForge features may have age requirements. Age-related information may be requested where reasonably necessary for applications, community safety, legal requirements or age-restricted features.
Users should provide accurate information where age information is requested.
If you believe personal data relating to a child has been collected or processed improperly, please contact PixelForge support.
20. Automated Security And Moderation Systems
PixelForge may use automated systems to assist with security, spam prevention, cheat detection, account protection, abuse detection and moderation.
Automated systems may identify or flag activity for further review when suspicious behaviour or a possible rule violation is detected.
21. Security Incidents
PixelForge may investigate suspected unauthorised access, security incidents or other events that could affect accounts, systems or personal data.
Where required by applicable law, appropriate steps will be taken in response to a personal data breach, including notifications where legally required.
22. Complaints
If you have concerns about how PixelForge handles your personal data, you may contact PixelForge support.
Depending on applicable law and your location, you may also have the right to lodge a complaint with the relevant data protection supervisory authority.
23. Changes To This Privacy Policy
This Privacy Policy may be updated when PixelForge features, systems, third-party integrations, security practices, legal requirements or data processing practices change.
The latest version will be published on the official PixelForge website.
The date shown at the top of this page indicates when this Privacy Policy was last updated.
24. Contact
For privacy-related questions, personal data requests, correction or deletion requests, account privacy issues or questions about linked accounts, please contact PixelForge through the official support system or the contact information provided on our website.